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FAQs

How long does it take for my order to ship?

Processing and delivery times vary based on location and USPS shipping speeds. Delays can occasionally occur, so Store 626 cannot guarantee a delivery date prior to USPS providing an estimate. However, we do our best to ensure every order reaches your mailbox as quickly as possible.

Do you accept custom orders or personalization requests?

Yes! We accept select custom orders. Existing designs may be recreated or modified upon request. To make a request, please send an email to customorders@store626.com.
Please note that Store 626 reserves the right to decline any custom order request.

What is your return or exchange policy?

Returns or exchanges are only available for pre-made sublimated items that arrive damaged. Claims must be made within 24 hours of delivery, and timestamps from USPS will be verified.

Body-care items such as soaps, lip balms, and lotions, as well as candles are not eligible for refunds or exchanges for safety reasons.

Custom orders are non-refundable and non-exchangeable under all circumstances, as these prodcuts are made specifically for you.

Shipping delays caused by USPS do not qualify for refunds or exchanges.

Once your order ships, you'll receive an email with your USPS tracking information. If you haven't received tracking details within 48 hours of your "Order Completed" email, please check your spam or junk folder. Still can't find it? Reach out to us at tracking@store626.com and we'll be happy to help!

How can I check my order status or tracking?

Do you offer gift wrapping or holiday packaging?

At this time, we do not offer specialized wrapping or holiday packaging, as preferences can vary widely among customers. However, we're happy to include a personalized note to the recipient for gift orders. Just let us know when you place your order!

How should I care for my candles and soaps?

All candles should be handled with care. Each candle is crafted with a wick and can be used traditionally by lighting it, or by placing it on a candle warmer for a longer-lasting scent experience. Using a warmer will extend the candle's overall life and allow you to enjoy the fragrance without an open flame.

Soaps should be stored in a cool, dry environment when not in use. Due to the nature of our handcrafted soaps, a small amount of oil may occasionally surface. This is completely normal and does not affect the product's usability. Temperature fluctuations are often the cause, and the soap will still perform beautifully.

Do you offer wholesale or bulk discounts?

Store 626 does not currently offer wholesale discounts. However, bundled product discounts are available, and all eligible items will display the discounted pricing directly on their respective bundle pages.

Do you ship internationally?

At this time, Store 626 only ships orders to the United States and Canada by default. However, customers outside of the U.S. or Canada (or those wishing to send a package to an international address as a gift to someone else) may email help@store626.com to inquire about custom shipping arrangements and rates.

Please note: It is the customer's responsibility to pay any import charges when shipping to an address outside of the U.S. Store 626 is not responsible for these fees. Unpaid fees may results in the non-delivery of your package. No refunds or exchanges will be issued due to unpaid import fees.

What happens if I initiate a chargeback?

Store 626 takes payment security very seriously. If a customer initiates a chargeback, Store 626 will provide the bank with all relevant documentation and transaction details to verify the validity of the charge.

Please note that any customer who initiates a chargeback will have their information (including name, email, phone number, and shipping/billing addresses) recorded and will become ineligible to place future orders with Store 626 for an indefinite period of time.

As a small business, fraudulent or unwarranted chargebacks can have a significant impact, and Store 626 reserves the right to protect itself against such actions.

Can I cancel or modify my order after purchase?

For non-custom orders, changes cannot be made once the order has been submitted. Please double-check that your shipping information and order details are correct before completing your purchase.

For custom orders, customers will receive a payment link once all details are verified and confirmed. After the "Order in Progress" email has been sent, no further changes or modifications can be made.

Have a question that isn't answered here?

Send an email to help@store626.com and we'll be glad to answer your question!